Dispatch

The Beaumont Dispatch Center is staffed 24 hours a day, 7 days a week and currently employs a Dispatch Supervisor, 9 full time dispatchers, and 2 part-time dispatchers. Along with dispatching for the Beaumont Police Department, they receive and transfer calls for the fire department.

It is the responsibility of the police dispatcher to quickly and accurately identify the nature of each call. The dispatcher is the critical link between the citizen and the first responder in the field. Dispatchers are also responsible for tracking field units and their assignments with the use of a newly upgraded computer-aided dispatch system and radio system.

The dispatch center receives a variety of calls, which may vary from a simple request for information to a report of a life-threatening emergency. Dispatchers must ask specific questions of the caller to accurately prioritize the call and to assign the necessary personnel to handle the situation. In times of distress or emotional upset, it is often difficult for citizens to understand the reasoning behind dispatchers’ questions. However, our dispatchers receive extensive training on the appropriate line of questioning to best ensure the safety of members of the community as well as officers in the field.

Duties

The Dispatcher's role is to ascertain as much information as possible for the Officer in the field. When requesting service for non-emergency situations, we ask for your patience in waiting for the arrival of a Police Officer, as emergency calls have priority. The Police Officer will respond to the call as soon as possible.

Questions for the Caller

To help Dispatchers prioritize the call and provide the responding officers with the information they need, every caller is asked a standard set of questions which include:

Location of the Problem

When dialing 911, the telephone number and address should be shown on the Dispatcher's console; however, the Dispatcher will confirm if the address is correct. for the following reasons:

  • The caller may be calling for a location that is different than the address where the caller is physically located. 
  • Dialing 911 from your cellular phone may route your call to California Highway Patrol.

Please ensure you provide CHP Dispatchers the correct location so they may transfer to the appropriate agency.

Nature of the Problem

The Dispatcher will need to know if you are reporting an emergency or non-emergency. The caller will be asked for a basic description of what occurred and, if applicable, the following:

  • When the incident happened
  • A description of the suspect
  • Whether a weapon was involved
  • Direction of travel including a vehicle description, if necessary.

For non-emergency calls please call the non-emergency line at 951-769-8500.

Caller's information

The Dispatcher will ask for the caller's name, address, and telephone number. Please remain on the telephone to provide additional information as requested.